If you ever download a file that isn't obviously what you expected, delete it immediately. The button is designed to confuse people who intend to download something else on the same page. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. You might also have downloaded it from an ad in a page on some other site. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. Make sure you don't repeat the mistake that led you to install the malware. If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does. Follow the rest of the instructions in the article. If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.Īfter removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
One of the steps in the article is to remove malicious Safari extensions. Follow the instructions on this Apple Support page to remove it.īack up all data before making any changes. You may have installed the "Genieo" or "InstallMac" ad-injection malware.
If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
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